Aastra IP Phone Guide de l'utilisateur

USER GUIDEUSER GUIDE6/1553-DBC 444 01A120100610Aastra 7444ipIP Phone for MX-ONE™Annakarin RoosaroosHFCoE MX-ONEXXXXXXXXXXHFCoE MX-ONE

6/1553-DBC 444 01 Uen A1 2010-06-10 10AASTRA 7444IP DESCRIPTION3.2 Display InformationThe icons and text in the display indicate functions and setting

6/1553-DBC 444 01 Uen A1 2010-06-10 100ADVANCED FEATURES17.8 Malicious Call TracingIf you are being disturbed by bothersome or malicious external inc

IP PHONE FOR MX-ONE™101 6/1553-DBC 444 01 Uen A1 2010-06-10The shortcut displays one of the following status indications:• The indicator lamp is off:

6/1553-DBC 444 01 Uen A1 2010-06-10 102SETTINGS18 SettingsThis chapter describes how to change the phone settings from the My Settings menu which is

IP PHONE FOR MX-ONE™103 6/1553-DBC 444 01 Uen A1 2010-06-10Note: To cancel an absence reason, press the lit Follow-me shortcut key or select “Disable

6/1553-DBC 444 01 Uen A1 2010-06-10 104SETTINGS18.1.6 Free On BusyTo activate free on busy, do the following:1. Press .2. Select My Availability, and

IP PHONE FOR MX-ONE™105 6/1553-DBC 444 01 Uen A1 2010-06-103. Select Ring Signals and press Select. Default Ring Signals is selected.4. Press Select.5

6/1553-DBC 444 01 Uen A1 2010-06-10 106SETTINGS18.3.2.1 Setting the Alert Signal For Incoming CallsTo change the alert signal for incoming calls, do t

IP PHONE FOR MX-ONE™107 6/1553-DBC 444 01 Uen A1 2010-06-10Press the plus (+) or minus (-) soft keys, or the volume keys, to increase or decrease the

6/1553-DBC 444 01 Uen A1 2010-06-10 108SETTINGSA list of available character sets are displayed.4. Scroll the list with the navigation keys and select

IP PHONE FOR MX-ONE™109 6/1553-DBC 444 01 Uen A1 2010-06-10To modify the option unit settings, do the following:1. Press .2. Select Option Unit, and p

IP PHONE FOR MX-ONE™11 6/1553-DBC 444 01 Uen A1 2010-06-103.2.1 Display IconsThe phone display conveys information about call status, presence, and a

6/1553-DBC 444 01 Uen A1 2010-06-10 110SETTINGS The current setting is displayed.18.10 HelpYou can easily get information on which software version is

IP PHONE FOR MX-ONE™111 6/1553-DBC 444 01 Uen A1 2010-06-1019 Web InterfaceThis chapter describes how to change the phone settings from a web interf

6/1553-DBC 444 01 Uen A1 2010-06-10 112WEB INTERFACE19.1 Using the Phone Through the WebTo use your phone through the web interface, do the following

IP PHONE FOR MX-ONE™113 6/1553-DBC 444 01 Uen A1 2010-06-103. Expand the folder(s) to start edit data. To exit the web interface of the phone, press L

6/1553-DBC 444 01 Uen A1 2010-06-10 114WEB INTERFACE19.1.1.2 Editing or Deleting a ContactTo edit or delete a contact, do the following:1. Click Cont

IP PHONE FOR MX-ONE™115 6/1553-DBC 444 01 Uen A1 2010-06-10• Click Back to exit the edit and delete menu without any changes.19.1.2.2 Clearing the Ca

6/1553-DBC 444 01 Uen A1 2010-06-10 116WEB INTERFACE19.1.3.2 Editing a ShortcutTo edit a shortcut, do the following:1. Click the underlined number or

IP PHONE FOR MX-ONE™117 6/1553-DBC 444 01 Uen A1 2010-06-10Note: before you can change the PIN code, the phone must be config-ured by the system admi

6/1553-DBC 444 01 Uen A1 2010-06-10 118TROUBLESHOOTING20 TroubleshootingThis chapter contains information on how to solve common operational problem

IP PHONE FOR MX-ONE™119 6/1553-DBC 444 01 Uen A1 2010-06-1021 Telephony Suffixes and Service CodesMost features are activated by either a suffix or

6/1553-DBC 444 01 Uen A1 2010-06-10 12AASTRA 7444IP DESCRIPTIONOn holdIndicates that the call is put on hold.DiversionIndicates that your extension is

6/1553-DBC 444 01 Uen A1 2010-06-10 120TELEPHONY SUFFIXES AND SERVICE CODES21.2 Service CodesSome features can be programmed, ordered, or cancelled by

IP PHONE FOR MX-ONE™121 6/1553-DBC 444 01 Uen A1 2010-06-10Unlock extension #73* authorization code #North America: #71* authorization code #Individua

6/1553-DBC 444 01 Uen A1 2010-06-10 122TELEPHONY SUFFIXES AND SERVICE CODESGroup call pickup 8 Finland: 0North America: 59Sweden: 0CALL WAITING *8#COM

IP PHONE FOR MX-ONE™123 6/1553-DBC 444 01 Uen A1 2010-06-10Remote Programming of another extensionOrder *21*extensionnumber to divert * number offollo

6/1553-DBC 444 01 Uen A1 2010-06-10 124TELEPHONY SUFFIXES AND SERVICE CODESMANUAL MESSAGE WAITINGOrder *31* extension number #Cancel #31#Reply *32#NIG

IP PHONE FOR MX-ONE™125 6/1553-DBC 444 01 Uen A1 2010-06-10SOFTWARE VERSIONPress , select Help and About:Aastra 7444ip. The software version appears i

IP PHONE FOR MX-ONE™13 6/1553-DBC 444 01 Uen A1 2010-06-103.2.2 Menu KeysThe phone menus are reached via 5 individual menu keys, which are described b

6/1553-DBC 444 01 Uen A1 2010-06-10 14AASTRA 7444IP DESCRIPTION3.2.4 Shortcut KeysThe shortcuts look different depending on the type of shortcut. They

IP PHONE FOR MX-ONE™15 6/1553-DBC 444 01 Uen A1 2010-06-103.3 Menu StructureIn the sections below, the phone menus are described in brief. For a detai

6/1553-DBC 444 01 Uen A1 2010-06-10 16AASTRA 7444IP DESCRIPTIONFigure 4: Settings menu structure

IP PHONE FOR MX-ONE™17 6/1553-DBC 444 01 Uen A1 2010-06-103.3.3 Contacts MenuPressing the key activates the Contacts menu. See figure below for a de

6/1553-DBC 444 01 Uen A1 2010-06-10 18AASTRA 7444IP DESCRIPTION3.3.5 Call List MenuPressing the key activates the Call List menu. See figure below

IP PHONE FOR MX-ONE™19 6/1553-DBC 444 01 Uen A1 2010-06-103.4.1 Ring Signals - Incoming CallsThere are three different types of incoming calls, each

6/1553-DBC 444 01 Uen A1 2010-06-10 2Copyright© Copyright Aastra Technologies Limited, 2010. All rights reserved. DisclaimerNo part of this document m

6/1553-DBC 444 01 Uen A1 2010-06-10 20AASTRA 7444IP DESCRIPTION3.4.2 Ring Tones - Outgoing CallsWhen you attempt to make a call, you hear different r

IP PHONE FOR MX-ONE™21 6/1553-DBC 444 01 Uen A1 2010-06-103.5 Status IndicatorsSeveral phone keys have indicator lamps that indicate line status as we

6/1553-DBC 444 01 Uen A1 2010-06-10 22INSTALLATION4 InstallationThis chapter describes how to connect the cables to the phone, and how to install an

IP PHONE FOR MX-ONE™23 6/1553-DBC 444 01 Uen A1 2010-06-104.1.1 Cabling IconsTable 5 Cable IconsIcon Description Power InletThe phone is powered by

6/1553-DBC 444 01 Uen A1 2010-06-10 24INSTALLATIONNote: The phone does not work during power failure, unless powered through a PoE switch.4.2 Tiltabl

IP PHONE FOR MX-ONE™25 6/1553-DBC 444 01 Uen A1 2010-06-10Figure 13:Tiltable Foot Console4.3.1 Installing the Foot ConsoleTo install the foot console

6/1553-DBC 444 01 Uen A1 2010-06-10 26INSTALLATIONFor detailed information about the cables, see 4.1 Cabling on page 22. 4.4 Option Unit (Optional)It

IP PHONE FOR MX-ONE™27 6/1553-DBC 444 01 Uen A1 2010-06-104.4.1 Installing an Option UnitTo install the option unit, do the following:1. Log off the

6/1553-DBC 444 01 Uen A1 2010-06-10 28INSTALLATIONNote: Unless the LAN cable is connected to the port marked Net on the option unit, the phone will n

IP PHONE FOR MX-ONE™29 6/1553-DBC 444 01 Uen A1 2010-06-104.5 Panel Units (Optional)It is possible to install up to 3 key panel units (KPUs) or 2 dis

IP PHONE FOR MX-ONE™3 6/1553-DBC 444 01 Uen A1 2010-06-101 IntroductionWARRANTYAASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, IN

6/1553-DBC 444 01 Uen A1 2010-06-10 30INSTALLATION4. Lock the unit, see figure below.5. Remove the rubber piece from the back of the panel unit. 6. Co

IP PHONE FOR MX-ONE™31 6/1553-DBC 444 01 Uen A1 2010-06-107. Replace the rubber piece.8. Connect the foot console on the KPU or DPU (the console is en

6/1553-DBC 444 01 Uen A1 2010-06-10 32STARTING, LOGGING ON AND OFF5 Starting, Logging On and OffThis chapter describes how to start the phone, and h

IP PHONE FOR MX-ONE™33 6/1553-DBC 444 01 Uen A1 2010-06-105.1.2 Logging On To the SystemWhen the phone is logged on to the network, you can either us

6/1553-DBC 444 01 Uen A1 2010-06-10 34STARTING, LOGGING ON AND OFF1. Enter your extension number if it does not already appear in the display.The disp

IP PHONE FOR MX-ONE™35 6/1553-DBC 444 01 Uen A1 2010-06-105.2 Logging Off the PhoneIf logging off the phone is allowed, the option Log off: [logged o

6/1553-DBC 444 01 Uen A1 2010-06-10 36STARTING, LOGGING ON AND OFFTo restart the phone, do the following.1. Press and hold .2. Select Restart the Pho

IP PHONE FOR MX-ONE™37 6/1553-DBC 444 01 Uen A1 2010-06-10The software version is displayed at the top row. 4. Press Back to return to previous menu.N

6/1553-DBC 444 01 Uen A1 2010-06-10 38HANDSFREE AND HEADSET6 Handsfree and HeadsetThis chapter describes how to answer and make calls in handsfree m

IP PHONE FOR MX-ONE™39 6/1553-DBC 444 01 Uen A1 2010-06-106.2 HeadsetUsing a headset allows you to make and receive calls without using the handset.Th

6/1553-DBC 444 01 Uen A1 2010-06-10 4SAFETY INSTRUCTIONS2 Safety InstructionsRead this chapter before using the telephone.For safe and efficient ope

6/1553-DBC 444 01 Uen A1 2010-06-10 40HANDSFREE AND HEADSETNote: When you lift the handset, the call is always connected to the handset, regardless o

IP PHONE FOR MX-ONE™41 6/1553-DBC 444 01 Uen A1 2010-06-107 Incoming CallsThis chapter describes how to answer and reject incoming calls, how to pic

6/1553-DBC 444 01 Uen A1 2010-06-10 42INCOMING CALLS2. When you get a busy tone, press CallPickUp.7.3 Missed CallsIf you have unanswered calls, this i

IP PHONE FOR MX-ONE™43 6/1553-DBC 444 01 Uen A1 2010-06-107.4 Automatic AnswerIt is possible to set incoming calls to be answered automatically in han

6/1553-DBC 444 01 Uen A1 2010-06-10 44INCOMING CALLSTo answer a second incoming call, do the following:1. The second incoming call is indicated by a f

IP PHONE FOR MX-ONE™45 6/1553-DBC 444 01 Uen A1 2010-06-104. Press Back to return to the idle display.7.6 Parallel RingingParallel ringing makes it po

6/1553-DBC 444 01 Uen A1 2010-06-10 46OUTGOING CALLS8 Outgoing CallsThis chapter describes how to make outgoing calls, and lists the options availab

IP PHONE FOR MX-ONE™47 6/1553-DBC 444 01 Uen A1 2010-06-108.1.3 Abbreviated DialingFrequently used phone numbers can be stored in the exchange as comm

6/1553-DBC 444 01 Uen A1 2010-06-10 48OUTGOING CALLSYou can also redial numbers using the call list, see 11.1 Dial a Call List Item on page 69.To redi

IP PHONE FOR MX-ONE™49 6/1553-DBC 444 01 Uen A1 2010-06-10Note: When the other party becomes available, you will receive a callback alert.8.2.1.2 Or

IP PHONE FOR MX-ONE™5 6/1553-DBC 444 01 Uen A1 2010-06-102.2 PrecautionsNote: When using your telephone or connected equipment, the following basic s

6/1553-DBC 444 01 Uen A1 2010-06-10 50OUTGOING CALLS8.2.1.4 Canceling All CallbacksTo cancel all callbacks, do the following:1) Select Cancel all Cal

IP PHONE FOR MX-ONE™51 6/1553-DBC 444 01 Uen A1 2010-06-101. End the ongoing call.2. Wait for a ring signal.3. Lift the handset to answer the waiting

6/1553-DBC 444 01 Uen A1 2010-06-10 52OUTGOING CALLSNote: U.S. and Canada: Dial *1* extension number #. 8.3 Emergency Calls (SOS Calls)This section

IP PHONE FOR MX-ONE™53 6/1553-DBC 444 01 Uen A1 2010-06-108.3.3 The Phone Is Logged Off, Emergency Call DisabledWhen the emergency call feature is di

6/1553-DBC 444 01 Uen A1 2010-06-10 54OUTGOING CALLS Wait for a dial tone.3. Dial the desired number.8.5 Individual External LineTo call an individua

IP PHONE FOR MX-ONE™55 6/1553-DBC 444 01 Uen A1 2010-06-109 During CallsThis chapter describes a number of features that you can activate during an

6/1553-DBC 444 01 Uen A1 2010-06-10 56DURING CALLSOR• Press more..., select Retrieve [call on hold], and then press Select.9.2 InquiryWhen you make an

IP PHONE FOR MX-ONE™57 6/1553-DBC 444 01 Uen A1 2010-06-10Note: If you have put more than one call on hold, the last call that was put on hold will b

6/1553-DBC 444 01 Uen A1 2010-06-10 58DURING CALLSnew conference leader, and the conference continues with the other included parties. When there are

IP PHONE FOR MX-ONE™59 6/1553-DBC 444 01 Uen A1 2010-06-1010 Call ForwardingThis chapter describes different ways to forward incoming calls to other

6/1553-DBC 444 01 Uen A1 2010-06-10 6SAFETY INSTRUCTIONS• Avoid using a telephone (other than a cordless type) during an elec-trical storm. There may

6/1553-DBC 444 01 Uen A1 2010-06-10 60CALL FORWARDINGThe display shows the text “FollowMeTo” followed by the answering position number. The Follow-me

IP PHONE FOR MX-ONE™61 6/1553-DBC 444 01 Uen A1 2010-06-101. Press the soft key Availability.2. Select Follow-me and press Select.3. Enter your own ex

6/1553-DBC 444 01 Uen A1 2010-06-10 62CALL FORWARDING10.1.6 Canceling Follow-me RemotelyTo cancel remote programming of follow-me from another teleph

IP PHONE FOR MX-ONE™63 6/1553-DBC 444 01 Uen A1 2010-06-10The display shows the text “Diverted to external. The Follow-me key indicator is lit.When yo

6/1553-DBC 444 01 Uen A1 2010-06-10 64CALL FORWARDINGThe prerequisite is that all the involved telephones have the right service profile. To order pro

IP PHONE FOR MX-ONE™65 6/1553-DBC 444 01 Uen A1 2010-06-10profile, make sure to always update your greeting with the absence information.10.3.1.1 Sele

6/1553-DBC 444 01 Uen A1 2010-06-10 66CALL FORWARDING– Activate Free on Busy (if available)– Follow-me to VoiceMail– Follow-me to the operator• If an

IP PHONE FOR MX-ONE™67 6/1553-DBC 444 01 Uen A1 2010-06-10Table 7 Example Profile 2 - At homeSearch orderType of phone or answering positionExamples:

6/1553-DBC 444 01 Uen A1 2010-06-10 68CALL LIST11 Call ListThis chapter describes the call list and its features. The phone keeps a call log of 50 p

IP PHONE FOR MX-ONE™69 6/1553-DBC 444 01 Uen A1 2010-06-1011.1 Dial a Call List ItemTo dial from the call list, do the following:1) Press the call li

IP PHONE FOR MX-ONE™7 6/1553-DBC 444 01 Uen A1 2010-06-102.3 Regulatory Compliance Statements (EU and EFTA only)Hereby, Aastra Telecom Sweden AB, Bo

6/1553-DBC 444 01 Uen A1 2010-06-10 70CALL LIST5) Press Done when you are done editing the contact fields. The new contact is saved.6) Press to retu

IP PHONE FOR MX-ONE™71 6/1553-DBC 444 01 Uen A1 2010-06-102) Select Delete all calls in list and press Select. The message “Delete all calls in list?”

6/1553-DBC 444 01 Uen A1 2010-06-10 72CONTACTS12 ContactsThis chapter describes how to manage contacts.From the contacts menu, you can call, add,

IP PHONE FOR MX-ONE™73 6/1553-DBC 444 01 Uen A1 2010-06-10• To find a contact beginning with “Ab”, hold and press 2 once to display the letter A. Then

6/1553-DBC 444 01 Uen A1 2010-06-10 74CONTACTSFor instructions on how to change the ring signal, see 12.3.3 Changing Ring Signals For a Contact on pag

IP PHONE FOR MX-ONE™75 6/1553-DBC 444 01 Uen A1 2010-06-1012.3.1 Entering Information• Enter text or numbers in fields by multi-tapping the dialing ke

6/1553-DBC 444 01 Uen A1 2010-06-10 76CONTACTS12.3.3 Changing Ring Signals For a ContactTo change ring signals for a certain contact, do the following

IP PHONE FOR MX-ONE™77 6/1553-DBC 444 01 Uen A1 2010-06-1012.5 Corporate DirectoryThe corporate directory, which holds all contacts in your organizati

6/1553-DBC 444 01 Uen A1 2010-06-10 78CONTACTSA dialog box appears with the fields Number or Phone and Organi-zation. 2. Enter the name or number you

IP PHONE FOR MX-ONE™79 6/1553-DBC 444 01 Uen A1 2010-06-1012.6.2 Adding My Dialog Contacts To the Contact ListTo add My Dialog Contacts to your conta

6/1553-DBC 444 01 Uen A1 2010-06-10 8AASTRA 7444IP DESCRIPTION3 Aastra 7444ip DescriptionThis chapter describes the Aastra 7444ip phone and its main

6/1553-DBC 444 01 Uen A1 2010-06-10 80PRESENCE INFORMATION13 Presence InformationThis chapter describes different availability settings available, a

IP PHONE FOR MX-ONE™81 6/1553-DBC 444 01 Uen A1 2010-06-10A list of absence reasons is displayed. Scroll the list with the navi-gation keys.3. Select

6/1553-DBC 444 01 Uen A1 2010-06-10 82SHORTCUTS14 ShortcutsThis section describes how to call, add, edit, and delete shortcuts from the Shortcuts pa

IP PHONE FOR MX-ONE™83 6/1553-DBC 444 01 Uen A1 2010-06-1014.3.1 Adding New Shortcut ManuallyTo add a shortcut manually, do the following:1. Press

6/1553-DBC 444 01 Uen A1 2010-06-10 84SHORTCUTS14.3.3 Adding New Shortcut From ContactsTo add a shortcut from your contacts list, do the following:1.

IP PHONE FOR MX-ONE™85 6/1553-DBC 444 01 Uen A1 2010-06-1014.4.2 Editing an MNS KeyMNS keys can only be programmed by the system administrator, but y

6/1553-DBC 444 01 Uen A1 2010-06-10 86SHORTCUTS4. Press more... and select Delete? and press Select.The message “[shortcut name or number] Delete?” is

IP PHONE FOR MX-ONE™87 6/1553-DBC 444 01 Uen A1 2010-06-10The message “Delete Shortcuts?” is displayed. The key indicators of all programmed shortcuts

6/1553-DBC 444 01 Uen A1 2010-06-10 88MESSAGES15 MessagesWhen you have new messages waiting, the message icon appears in the display, and the indica

IP PHONE FOR MX-ONE™89 6/1553-DBC 444 01 Uen A1 2010-06-10To enter the voicemail, do the following:1. Press .2. Select My VoiceMail, and press Call.3.

IP PHONE FOR MX-ONE™9 6/1553-DBC 444 01 Uen A1 2010-06-103.1 Functions and AccessoriesThe Aastra 7444ip main features are listed below, in Table 1 Fea

6/1553-DBC 444 01 Uen A1 2010-06-10 90MESSAGESAfter the call, the messages icon still appears in the display, and you have to remove the MMW indicatio

IP PHONE FOR MX-ONE™91 6/1553-DBC 444 01 Uen A1 2010-06-1016 Group FeaturesThis chapter describes group features, that make use of common group numb

6/1553-DBC 444 01 Uen A1 2010-06-10 92GROUP FEATURES16.1.2 Picking Up a CallIf you are a member of a call pickup group, you can answer calls to any o

IP PHONE FOR MX-ONE™93 6/1553-DBC 444 01 Uen A1 2010-06-1017 Advanced FeaturesThis chapter describes advanced features such as Account code, Autho-r

6/1553-DBC 444 01 Uen A1 2010-06-10 94ADVANCED FEATURES17.2 Authorization CodeAuthorization codes are used to control or limit the access to an exten-

IP PHONE FOR MX-ONE™95 6/1553-DBC 444 01 Uen A1 2010-06-1017.2.1.2 Locking an ExtensionTo lock an extension with a common authorization code, do the

6/1553-DBC 444 01 Uen A1 2010-06-10 96ADVANCED FEATURES17.2.2.1 Dialing From Own ExtensionTo make a authorization code call from your own extension wi

IP PHONE FOR MX-ONE™97 6/1553-DBC 444 01 Uen A1 2010-06-10• If you do not enter an authorization code, the default service profile will be used.• If y

6/1553-DBC 444 01 Uen A1 2010-06-10 98ADVANCED FEATURES17.5 General DeactivationGeneral deactivation enables you to cancel a number of features in one

IP PHONE FOR MX-ONE™99 6/1553-DBC 444 01 Uen A1 2010-06-10tant calls after office hours and wish to get them without delay. Details about external lin