Aastra 4224 Operator for MX-ONE User Guide Manuel d'utilisateur

Cover Page GraphicPlace the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the

DescriptionDialog 4224 Operator101Display5x40 characters. See section “Display information” on page 14.2On/OffSwitches the operator terminal on or off

Subject to alteration without prior notice.For questions regarding the product,please contact your Aastra Certified Sales Partner.Also visit us on htt

11Dialog 4224 OperatorDescription10 FlashTo cause a time break on a connected external line. You can for instance signal a toll operator or other exch

DescriptionDialog 4224 Operator1215 Speech left key / Speech right keySpeech leftTo talk to the source party.Speech rightTo talk to the destination pa

13Dialog 4224 OperatorDescription24 Press to talk buttonLocated in the handset. Used in two ways:Press and hold: Voice connection with connected party

DescriptionDialog 4224 Operator14Display informationThe display codes indicate which function the terminal is currently performing. The display consis

15Dialog 4224 OperatorDescription4 Terminal or exchange statusThe second row (5)The row shows the following:• The source (left side) shows details on

DescriptionDialog 4224 Operator16The third row (6-7)The row shows the following:6 Party identity source side7 Party identity destination sideNO DISTDo

17Dialog 4224 OperatorDescriptionThe fourth row (8-9)The row shows the following:Note: The name is shown only if it is received from the calling or ca

DescriptionDialog 4224 Operator1811 System time, alarm class or maintenance status15:25System time in 24 hours format3:25 AMSystem time AM in 12 hours

19Dialog 4224 OperatorPreparing the terminalPreparing the terminalOn/Off dutyThe terminal must be turned on to receive calls.Note: As an option, calls

Dialog 4224 OperatorEN/LZT 103 63 R4A© Aastra Telecom Sweden AB 2008. All rights reserved.

Preparing the terminalDialog 4224 Operator20Ring signalThe terminal uses different acoustic sounds to signal incoming calls.• One tone ringer, this si

21Dialog 4224 OperatorPreparing the terminalManual or automatic answerThe terminal can be used in automatic or manual mode. In automatic mode, calls a

Preparing the terminalDialog 4224 Operator22Manual or automatic extendingIncoming calls can be extended automatically or manually, automatically exten

23Dialog 4224 OperatorPreparing the terminalHandset and headset volumeUse the Volume keys to change the volume of the handset or headset during a call

Preparing the terminalDialog 4224 Operator24Melody ringingIf you want to replace the ring signal with personal melodies when your phone rings, you can

25Dialog 4224 OperatorPreparing the terminalProgram a new melody, edit or delete a current melodyÔ Alarm Press..Press the key for the requested type o

Preparing the terminalDialog 4224 Operator26To delete the current melody:êPress and hold until no notes are displayed.ÑÒ < Speech Press for interna

27Dialog 4224 OperatorPreparing the terminalTo e nte r notesIn melody mode, the key pad is used to enter notes, pauses, etc. A maximum of 40 notes can

Preparing the terminalDialog 4224 Operator28When the first 19 positions are entered, the display shows (only last entered 19 positions can be shown):.

29Dialog 4224 OperatorPreparing the terminalDisplay backlightYou can adjust the display backlight level.ê*5 Press and hold simultaneously until a ring

3Dialog 4224 OperatorTable of ContentsTable of ContentsWelcome ... 4Important User Information

Incoming CallsDialog 4224 Operator30Incoming CallsNormal incoming callsThe terminal rings to signal an incoming call. The display shows the number of

31Dialog 4224 OperatorIncoming CallsRerouted callsIf a call fails to reach the designated location it is rerouted to the terminal. The terminal rings

Incoming CallsDialog 4224 Operator32An extension calls the terminalAn extension can contact the terminal using one of two methods, dialing a common op

33Dialog 4224 OperatorIncoming CallsAn operator calls the terminalWhen an operator dials the common operator number, the display shows:Display example

Incoming CallsDialog 4224 Operator34Emergency callsAn emergency call from an extension is signalled by a continuous ring signal.Display example:Incomi

35Dialog 4224 OperatorIncoming CallsAbsence information (Message Diversion)Absence information for an extension can be activated either from the opera

ExtendingDialog 4224 Operator36ExtendingThis chapter describes how to extend calls to extensions, operators, paging units and external lines.Free exte

37Dialog 4224 OperatorExtendingAnnounce callIf you want to announce the call before extending (the terminal must be in manual extending mode).z Dial t

ExtendingDialog 4224 Operator38Busy extensionIf BUSY is shown the extension is busy, inform the caller and ask if he/she wants to hold or call later.I

39Dialog 4224 OperatorExtendingBarred extensionWhen an extension is barred from receiving direct indialed calls from the public network, it is reroute

WelcomeDialog 4224 Operator4WelcomeWelcome to the user guide for the Aastra Dialog 4224 Operator. This guide describes the available features of the t

ExtendingDialog 4224 Operator40Vacant numberWhen a vacant extension number is given to you by the calling party, VACANT is shown.Inform the caller abo

41Dialog 4224 OperatorExtendingDiverted extensionWhen you extend a call to a diverted internal extension.z Dial the extension number.The right side of

ExtendingDialog 4224 Operator42Personal NumberWhen you extend a call to an extension that has activated a Personal Number profile.Note: At automatic e

43Dialog 4224 OperatorExtendingOperators and groupsTo extend a call to another operator or group in your own exchange or private network.Operatorsz Di

ExtendingDialog 4224 Operator44Paging unitCalls can be extended to a paging unit.z Dial the extension number.^Press to activate the paging facility.Th

45Dialog 4224 OperatorExtendingMessage pagingThe paging unit can be equipped to permit message paging. The messages are transmitted as predetermined d

ExtendingDialog 4224 Operator46BypassingDiverted extensionWhen you have called a diverted extension (the right side of the display shows the answering

47Dialog 4224 OperatorService FeaturesService FeaturesOn holdPutting an ongoing call temporarily on hold leaves the terminal free to perform other act

Service FeaturesDialog 4224 Operator48To put on hold using Loop keys, Loop 1-4An alternative method to put a call on hold is by using a Loop key.To pu

49Dialog 4224 OperatorService FeaturesAnnouncingWhen you receive a call for an extension that needs to be announced before extending follow these proc

5Dialog 4224 OperatorWelcomeCopyrightAll rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted

Service FeaturesDialog 4224 Operator50Display example:êPress.Voice connection with the party that was put on hold.Speech >Ò Press.The terminal ring

51Dialog 4224 OperatorService FeaturesRecallA recall is a:• Call put on hold by the answer/extend key.• Call put on hold by a Loop key.• Call extended

Service FeaturesDialog 4224 Operator52No answer or busy extensionThe terminal rings.Display example:If the recall is from an extension, EXTENSION, num

53Dialog 4224 OperatorService FeaturesCall MeteringAn extension can request an external line with Call Metering. Using the following methods, the oper

Service FeaturesDialog 4224 Operator54Calling external party firstAsk the extension to hang up.&Press.z Make an external call in the usual manner

55Dialog 4224 OperatorService FeaturesDial tone orderingAn extension calls the terminal and requests an external metered line.Ask the caller to hold t

Service FeaturesDialog 4224 Operator56Serial callsA Serial call allows a caller to speak to several extension within the exchange without having to ca

57Dialog 4224 OperatorService FeaturesRecalls diverted to another terminalIf you need to leave the terminal unattended e.g. during a Serial call you m

Service FeaturesDialog 4224 Operator58Intrusion and Forced releaseFor urgent calls you can use the Intrusion function to enter busy extensions and, if

59Dialog 4224 OperatorService FeaturesIf the extensions class of service does not permit IntrusionThe bottom row shows RESTRICTED, signaling that Intr

Important User InformationDialog 4224 Operator6Important User InformationSafety instructionsSave these instructions.Read these safety instructions bef

AssistanceDialog 4224 Operator60AssistanceIf an extension cannot or is not allowed to perform a task, it can contact an operator to request assistance

61Dialog 4224 OperatorAssistanceCalling the extension firstThe extension hangs up after phoning the operator to request assistance. This method of ass

AssistanceDialog 4224 Operator62Extension is waiting with handset offz Dial the number of the other party.Ask the called party to hold.<Speech>Ô

63Dialog 4224 OperatorAssistanceConference callsA conference call can be established with a maximum of 8 members, you can either lead the Conference o

AssistanceDialog 4224 Operator64Conference memberAn extension can include an operator in a Conference they have initiated.Note: As a conference member

65Dialog 4224 OperatorAssistanceProgramming individual Speed Dialing numbersYou can assist extensions to program Individual Speed Dialing numbers to d

AssistanceDialog 4224 Operator66Authorisation codeYou can lock/unlock an extension using the individual authorisation code.To lock an extension:*76* D

67Dialog 4224 OperatorAssistanceDiversionYou can assist an extension to divert calls to a predetermined position specified by your system administrato

AssistanceDialog 4224 Operator68Diversion when the extension is busyActivate:*212* Dial.z# Dial the extension number and press.Cancel:#212* Dial.z# Di

69Dialog 4224 OperatorAssistanceExternal Follow-meYou can assist an extension to divert calls to an external number.Note: The extension must have acce

7Dialog 4224 OperatorImportant User InformationHow this User Guide worksThe initial section of the User Guide introduces the equipment and familiarise

AssistanceDialog 4224 Operator70Absence information (Message Diversion)You can assist an extension to divert calls into an absence message. The Divers

71Dialog 4224 OperatorAssistanceData trafficCall to a data extension that is free:z Dial the data extension number.Ò < Speech Press to call the ext

AssistanceDialog 4224 Operator72Personal NumberAs an operator, you can activate, change or deactivate this function for a selected extension.When an e

73Dialog 4224 OperatorAssistanceFree SeatingYou can assist a user with the log off procedure. (The log on procedure must be done by the user from the

Outgoing CallsDialog 4224 Operator74Outgoing CallsVia any external lineNote: The terminal must be in idle mode with no party on the left side of the d

75Dialog 4224 OperatorOutgoing CallsIf all lines are busy, CONGEST. is displayed, you can start supervision and be recalled when the line becomes free

Outgoing CallsDialog 4224 Operator76If you need to make an urgent call and all lines are busy you can intrude and force release a line:Ò < Speech P

77Dialog 4224 OperatorOutgoing CallsTo an extension in the private networkz Dial the extension number.The dialed number is shown temporarily, then the

Outgoing CallsDialog 4224 Operator78If the called extension has activated an absence information:You will see the activated information, see section “

79Dialog 4224 OperatorOutgoing CallsIf the extension is busy (BUSY is displayed), or a cordless, or an IP extension is unavailable (UNAVAIL is display

DescriptionDialog 4224 Operator8DescriptionThe terminalThe Dialog 4224 Operator uses a combination of advanced digital technology, ISDN communication

Outgoing CallsDialog 4224 Operator80To another operatorz Dial the individual operator number.OPERATOR FREE and the individual operator number and name

81Dialog 4224 OperatorOutgoing CallsPaging receivers with voice message:z Dial the extension number of the person you want to page.^Press to activate

Outgoing CallsDialog 4224 Operator82Speed DialingCommon Speed Dialing numberThese numbers are the same for all users and are programmed centrally from

83Dialog 4224 OperatorOther Useful FeaturesOther Useful FeaturesClockThe time of day is shown in the bottom right hand corner of the display.AM/PM is

Other Useful FeaturesDialog 4224 Operator84Night ServiceThe exchange has four different types of Night Service:Common Night ServiceAll incoming calls

85Dialog 4224 OperatorOther Useful FeaturesAlarmIf a fault occurs in the exchange, the alarm lamp flashes.Use the following procedure to acknowledge t

Other Useful FeaturesDialog 4224 Operator86Malicious Call TracingIf you are disturbed by bothersome or malicious external incoming calls you can invok

87Dialog 4224 OperatorOther Useful FeaturesFault locationThere may be situations when there are problems with a specific external line or other interf

AccessoriesDialog 4224 Operator88AccessoriesHeadset (optional)How to install the headset, see section “Installation” on page 90.To switch from handset

89Dialog 4224 OperatorAccessoriesPull-out leaf (optional)The pull-out leaf is used for a personal telephone number list and is installed under the ter

9Dialog 4224 OperatorDescriptionDialog 4224 Operator12626789101415111213141516171819202122232425345

InstallationDialog 4224 Operator90InstallationInstall cablesYou can put the cable to the handset in the notch underneath the terminal. The cable to th

91Dialog 4224 OperatorInstallationInstall stands and adapt terminalPosition high Position lowTiltable displayAdjustable anglePress to fasten stand Rel

InstallationDialog 4224 Operator92Install cardUse the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on

93Dialog 4224 OperatorInstallationInstall pull-out leaf (optional)1 Remove the protective film from the guiding rails.2 Attach the guiding rails to th

InstallationDialog 4224 Operator94Placing the terminalDo not expose your terminal to direct sunlight for long periods. Keep the terminal away from exc

95Dialog 4224 OperatorTroubl esho otingTroubleshootingWhen something does not work properly, you can initiate a selftest to check if your terminal is

GlossaryDialog 4224 Operator96GlossaryCamp On To place (queue) a call to a busy extension.Exchange Switch. Your telephone system.Idle mode The state y

97Dialog 4224 OperatorIndexIndexAAccessories 88Headset 88Option unit 89Pull-out leaf 89Alarm 85Announce call before extending 37Announcing 49Assistanc

IndexDialog 4224 Operator98FFault location 87Follow-me to paging unit 69Free extension 36Free Seating 73GGeneral Deactivation 73Glossary 96Group Hunti

99Dialog 4224 OperatorIndexTThe terminal 8Troubleshooting 95UUnlock an extension 66VVacant number 40Volume 23WWarranty 5Welcome 4