Aastra 430 Manuel d'utilisateur télécharger pdf (Page 26)

 Extensive application oerings including click to call, pop-up,

conferences, video, chat and statistics

 Centralised, easy management and maintenance, even with the

workstation PCs o

TWP Caller

TWP Caller is a CTI module which facilitates PC-based telephony

management and interaction with colleagues and between team

members.

TWP Caller enables:

 Application-wide dial aid – click to call, drag & drop or copy/call,

normalise call numbers with the clean-up function

 Incoming and outgoing call management including e-mail no ti -

cation about missed calls

 Call log – contact search in various, integrated external data sources

 Presence information

TWP Alerter: Call ID (pop-up) Window and

Process Integrated Communication

TWP Alerter is an expanded-system-integration module which

opens a pop-up window during incoming and outgoing calls. This

enables:

 Call identication, including search function in all TWP compatible

directories

 Adjustable pop-up map (HTML/PHP) with contact picture linked to

contact information

 Contact related functions: Add note, send e-mail or SMS, chat, etc.

 Semi-automatic integration of CRM/ERP applications in order to

open contact details

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Aastra 430 Manuel d'utilisateur Page 26